I love amazon.com. I likely have a problem. Hi, my name is Surya, and I have a problem. I order too much from Amazon.com. I have books, and other random stuff (now that they sell -everything-) lining the walls of my humble condo.
Yet, Amazon frustrates me to no end. It’s simple really. You order something for a friend or are browsing for a present. Say I’m shopping for a present for my 1 year-old nephew. Why, the next time I want to browse the site, are my precious recommendations littered with the latest Dora the Explorer and Wiggles paraphernalia? Of course if you’re shopping for your spouse, the problem gets even more exacerbated. This isn’t a problem except the recommender is likely one of Amazon’s coolest features and also one of their biggest money-makers. It’s a powerful thing and I’m flabbergasted that they’ve left it broken. I think I can fix it in under 5 minutes.
Tags. Yeah, tags. Why not allow someone the option when checking out, to tag a present with a name of who its for. If the item is for me, I do nothing. If it’s a present for say, my niece, allow me to enter her name, “Sonya”. And so on. This accomplishes a few things:
1) It cleans up my recommendations and only delivers me things relevant for me– making me happy and getting them more sales.
2) It makes shopping for Sonya easier. Next time I need a present, I can choose from my tag, and based on what I bought get recommendations meant for her. Everyone wins, right? Amazon all of sudden has another point of advantage over every other retailer even for gifts now.
3) Everything should come in threes. I’ve already explained my benefits in two points, so this is filler. Pretty.
That’s all. It’s simple, and it makes everyone money. It’s not a complicated thing like search engine click fraud, where fixing that means the company with the responsibility to fix it is guaranteed to lose money (at least in the short term…in the long term you could argue they’ll make more money because they gain trust and have proven results…but I digress…). Amazon makes more money. Surya gets a better experience. Sonya gets a better present. The USPS gets more packages to deliver. Everyone’s happy. Even the tags are happy.
What do you guys think?
5 Responses
noah kagan
January 31st, 2007 at 9:09 pm
1I am extremely bothered that they never store my credit card info….
Brad Pio
February 1st, 2007 at 9:33 am
2I hope someone from Amazon reads your post and implements your suggestions today. This is a simple fix and it would make the visit to amazon.com more relevant of what I am interested in buying today.
Take a step further and I would not mind providing Amazon more information about the person I was shopping for (age, gender, likes..) so next time I am shopping for someone different, I can fill a few fields and Amazon could suggest gift ideas that other people have bought for someone else who meets similar criteria making my life easier!
Prateek Gupta
February 1st, 2007 at 5:21 pm
3That makes perfect sense. The recommendation feature is evident on so many websites, and I’ve realized similar problems. The tag system would help streamline the shopping experience, while making it much more diversified. I agree that the addition would help, and with Brad’s demographic idea. All of these factors would greatly enhance Amazon’s, and other similar services’, capabilities.
Aaron
February 2nd, 2007 at 1:31 pm
4This feature is buried but it’s available at Amazon. Tag stuff with your family members names… even products you know they currently have and enjoy.
Then go here:
http://www.amazon.com/gp/yourstore/tag/
(You can get recs on the items in a tag)
You can also clean up your own recs by going here:
https://www.amazon.com/gp/yourstore/iyr/
surya.yalamanchili
February 10th, 2007 at 12:03 pm
5Brad– great idea!
Prateek– thanks for the comment and reading.
Aaron– funny, Amazon did contact me and sent me to the same place. Thanks for the tip. It’s too much work to do…but I might every now and then! Thanks for reading and commenting!
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Surya is...
an Internet entrepreneur turned Brand Manager. I've “returned” to my roots and today focus on emerging media strategy. And strange as it is, if I look familiar its because I was on the TV show The Apprentice. And, yes, I know it was terrible.
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